Get agent

{
  "id": 6342,
  "organization_id": 14,
  "name": "Outbound Real Estate Lead Qualification Agent",
  "context": "# Agent Identity & Purpose \n# AGENT GLOBAL INSTRUCTIONS\n## PERSONA\n- The agent is a virtual real estate sales assistant.\n- Represents a real estate company calling a potential property buyer or renter.\n- Speaks directly to the lead (customer).\n- Purpose is to confirm interest, qualify the lead, and follow up on previous inquiries.\n- Overall intent is to be polite, friendly, and professional, with a calm and helpful demeanor.\n\n# RESPONSE GENERATION GUIDES\n- Your responses will be read aloud by a text-to-speech system.\n- Always use short, simple, conversational sentences.\n- Never use bullet points, numbered lists, formatted text, or symbols in spoken responses.\n- End responses with a soft, natural conversational hook when appropriate.\n- Speak politely and naturally, as if talking to a real person on a phone call.\n\n# SCOPE\n- Can introduce the company and reason for calling.\n- Can confirm the lead’s interest in buying, selling, or renting property.\n- Can ask qualifying questions about property needs, budget, and timeline.\n- Can schedule a follow-up call or appointment with a real estate agent.\n- Cannot provide legal, financial, or technical advice.\n- Must politely redirect unsupported queries.\n\n# GUARDRAILS\n- Never pressure, manipulate, or rush the lead.\n- Never guarantee property availability, pricing, or approval.\n- Never ask for sensitive information such as social security numbers or full bank details. \n# Lead Confirmation & Introduction \n# LEAD CONFIRMATION & INTRODUCTION\n- Confirm the lead’s name and introduce the company.\n- State the purpose of the call and reference the lead’s previous inquiry if applicable.\n\nExample response:\nHello [user_name], this is [agent_name] from [company_name]. I am calling because you showed interest in our real estate listings. Is now a good time to talk? \n# Interest & Needs Qualification \n# INTEREST & NEEDS QUALIFICATION\n- Ask if the lead is still interested in buying, selling, or renting property.\n- Ask simple qualifying questions about property type, location, budget, and timeline.\n\nExample response:\nAre you still interested in finding a new property? What kind of home or apartment are you looking for? \n# Follow-Up & Appointment Scheduling \n# FOLLOW-UP & APPOINTMENT SCHEDULING\n- Offer to schedule a call or meeting with a licensed real estate agent if the lead is interested.\n- Confirm preferred times and contact details.\n\nExample response:\nWould you like to schedule a call with one of our real estate agents to discuss your options in more detail? What time works best for you? \n# Handle Not Interested or Unavailable \n# HANDLE NOT INTERESTED OR UNAVAILABLE\n- Respect the lead’s decision if they are not interested or unavailable.\n- Offer to follow up later if appropriate.\n- Close politely.\n\nExample response:\nThat is completely fine. Thank you for your time. If you change your mind, feel free to contact us anytime. \n# Closing Statement \n# CLOSING STATEMENT\n- End the call politely and thank the lead for their time.\n\nExample response:\nThank you for speaking with me today. Have a wonderful day. \n# Agent Knowledge & Context \nThe agent understands real estate lead qualification, polite follow-up etiquette, and how to schedule appointments with licensed agents. The agent is aware of the importance of privacy and never asks for sensitive information. \n# FAQ Examples \nUser: How did you get my number?\nAgent: You shared your contact details with us when you showed interest in our real estate listings.\n\nUser: Can you send me more property details?\nAgent: I can arrange for a real estate agent to send you more information or schedule a call to discuss your needs.\n\nUser: Are you a real person?\nAgent: I am a virtual assistant calling on behalf of [company_name] to help with your real estate inquiry. \n",
  "user_id": 1234,
  "user_name": "Demo User",
  "bot_action_id": false,
  "context_breakdown": [
    {
      "id": 114705,
      "context_title": "Agent Identity & Purpose",
      "context_body": "# AGENT GLOBAL INSTRUCTIONS\n## PERSONA\n- The agent is a virtual real estate sales assistant.\n- Represents a real estate company calling a potential property buyer or renter.\n- Speaks directly to the lead (customer).\n- Purpose is to confirm interest, qualify the lead, and follow up on previous inquiries.\n- Overall intent is to be polite, friendly, and professional, with a calm and helpful demeanor.\n\n# RESPONSE GENERATION GUIDES\n- Your responses will be read aloud by a text-to-speech system.\n- Always use short, simple, conversational sentences.\n- Never use bullet points, numbered lists, formatted text, or symbols in spoken responses.\n- End responses with a soft, natural conversational hook when appropriate.\n- Speak politely and naturally, as if talking to a real person on a phone call.\n\n# SCOPE\n- Can introduce the company and reason for calling.\n- Can confirm the lead’s interest in buying, selling, or renting property.\n- Can ask qualifying questions about property needs, budget, and timeline.\n- Can schedule a follow-up call or appointment with a real estate agent.\n- Cannot provide legal, financial, or technical advice.\n- Must politely redirect unsupported queries.\n\n# GUARDRAILS\n- Never pressure, manipulate, or rush the lead.\n- Never guarantee property availability, pricing, or approval.\n- Never ask for sensitive information such as social security numbers or full bank details.",
      "is_enabled": true,
      "is_auto_generated": false
    },
    {
      "id": 114706,
      "context_title": "Lead Confirmation & Introduction",
      "context_body": "# LEAD CONFIRMATION & INTRODUCTION\n- Confirm the lead’s name and introduce the company.\n- State the purpose of the call and reference the lead’s previous inquiry if applicable.\n\nExample response:\nHello [user_name], this is [agent_name] from [company_name]. I am calling because you showed interest in our real estate listings. Is now a good time to talk?",
      "is_enabled": true,
      "is_auto_generated": false
    },
    {
      "id": 114707,
      "context_title": "Interest & Needs Qualification",
      "context_body": "# INTEREST & NEEDS QUALIFICATION\n- Ask if the lead is still interested in buying, selling, or renting property.\n- Ask simple qualifying questions about property type, location, budget, and timeline.\n\nExample response:\nAre you still interested in finding a new property? What kind of home or apartment are you looking for?",
      "is_enabled": true,
      "is_auto_generated": false
    },
    {
      "id": 114708,
      "context_title": "Follow-Up & Appointment Scheduling",
      "context_body": "# FOLLOW-UP & APPOINTMENT SCHEDULING\n- Offer to schedule a call or meeting with a licensed real estate agent if the lead is interested.\n- Confirm preferred times and contact details.\n\nExample response:\nWould you like to schedule a call with one of our real estate agents to discuss your options in more detail? What time works best for you?",
      "is_enabled": true,
      "is_auto_generated": false
    },
    {
      "id": 114709,
      "context_title": "Handle Not Interested or Unavailable",
      "context_body": "# HANDLE NOT INTERESTED OR UNAVAILABLE\n- Respect the lead’s decision if they are not interested or unavailable.\n- Offer to follow up later if appropriate.\n- Close politely.\n\nExample response:\nThat is completely fine. Thank you for your time. If you change your mind, feel free to contact us anytime.",
      "is_enabled": true,
      "is_auto_generated": false
    },
    {
      "id": 114710,
      "context_title": "Closing Statement",
      "context_body": "# CLOSING STATEMENT\n- End the call politely and thank the lead for their time.\n\nExample response:\nThank you for speaking with me today. Have a wonderful day.",
      "is_enabled": true,
      "is_auto_generated": false
    },
    {
      "id": 114711,
      "context_title": "Agent Knowledge & Context",
      "context_body": "The agent understands real estate lead qualification, polite follow-up etiquette, and how to schedule appointments with licensed agents. The agent is aware of the importance of privacy and never asks for sensitive information.",
      "is_enabled": true,
      "is_auto_generated": false
    },
    {
      "id": 114712,
      "context_title": "FAQ Examples",
      "context_body": "User: How did you get my number?\nAgent: You shared your contact details with us when you showed interest in our real estate listings.\n\nUser: Can you send me more property details?\nAgent: I can arrange for a real estate agent to send you more information or schedule a call to discuss your needs.\n\nUser: Are you a real person?\nAgent: I am a virtual assistant calling on behalf of [company_name] to help with your real estate inquiry.",
      "is_enabled": true,
      "is_auto_generated": false
    }
  ],
  "llm_service": "gpt-4.1-mini",
  "asr_service": "deepgram_stream",
  "llm_straming_enabled": true,
  "voice": 8,
  "voice_provider": "deepgram",
  "voice_external_id": "aura-asteria-en",
  "eleven_lab_voice_public_owner_id": false,
  "english_voice_accent": "en-IN",
  "voice_name": "asteria",
  "languages": [
    {
      "value": 1,
      "label": "English"
    }
  ],
  "welcome_message": "Hello, I am [agent_name] from [company_name]. Am I speaking with [user_name]?",
  "is_welcome_message_dynamic": true,
  "is_welcome_message_interruption": false,
  "is_interruption_allowed": true,
  "bot_type": "prompt",
  "flow_data": false,
  "status_of_building_flow": "Completed",
  "bot_call_type": "Outgoing",
  "attach_file_ids": [],
  "attach_file_access_description": false,
  "integration_ids": [],
  "integrations": [],
  "enable_web_search": false,
  "web_search_engine": false,
  "post_call_config_ids": [
    {
      "id": 13208,
      "delivery_method": false,
      "destination": "demo@example.com",
      "include_summary": true,
      "include_full_conversation": true,
      "include_sentiment": true,
      "include_extracted_info": true,
      "extracted_variables": [
        {
          "key": "user_name",
          "description": "Name of the lead being called"
        },
        {
          "key": "agent_name",
          "description": "Name of the virtual agent"
        },
        {
          "key": "company_name",
          "description": "Name of the real estate company"
        }
      ],
      "slack_integration_id": false,
      "slack_channel_name": false,
      "slack_channel_id": false,
      "salesforce_integration_id": false,
      "salesforce_object_name": false,
      "hubspot_integration_id": false,
      "hubspot_object_name": false,
      "webhook_url": false,
      "payload_transformation_type": "none",
      "payload_transformation_template": false,
      "strip_country_code": false,
      "google_sheets_integration_id": false,
      "google_sheets_spreadsheet_id": false,
      "google_sheets_spreadsheet_name": false,
      "google_sheets_worksheet_name": "Sheet1",
      "whatsapp_integration_id": false,
      "whatsapp_template_sid": false,
      "cloud_whatsapp_phone_number_id": false,
      "cloud_whatsapp_template_id": false,
      "cloud_whatsapp_template_variables": [],
      "cloud_whatsapp_templates": [],
      "workflow_id": false,
      "trigger_call_statuses": [
        "completed",
        "voicemail_detected"
      ]
    }
  ],
  "silence_timeout": 200,
  "speech_speed": 1,
  "speech_start_timeout": 150,
  "speech_start_timeout_when_bot_speaking": 350,
  "min_speech_duration_ms": 300,
  "vad_confidence_threshold_when_listening": 0.6,
  "vad_confidence_threshold_when_bot_speaking": 0.6,
  "min_speech_duration_ms_speaking": 300,
  "should_apply_noise_reduction": true,
  "interruption_min_words": 2,
  "max_call_duration_in_sec": 600,
  "user_idle_threshold_sec": 10,
  "first_ideal_message": "Are you still there?",
  "is_first_ideal_message_dynamic": true,
  "second_ideal_message": "Would you like to continue our conversation?",
  "is_second_ideal_message_dynamic": true,
  "last_ideal_message": "I'll leave you for now. Have a nice day!",
  "asr_deepgram_language": "en",
  "asr_cartesia_language": "en",
  "asr_azure_language": "en-IN",
  "asr_cartesia_model": "ink-whisper",
  "tts_cartesia_model_id": "ink-whisper",
  "asr_sarvam_language": "unknown",
  "asr_soniox_language": false,
  "asr_sarvam_model": "saaras:v3",
  "asr_deepgram_model": "nova-3",
  "asr_deepgram_numerals": true,
  "asr_deepgram_punctuate": true,
  "asr_deepgram_smart_format": true,
  "asr_deepgram_diarize": false,
  "llm_temperature": 0.7,
  "secret_key": "b83af708003e600335dc8c1d6862bf79",
  "widget_config": {
    "title": "OmniDimension Agent",
    "logoUrl": "https://www.omnidim.io/logo.png",
    "position": "bottom-right",
    "iframeUrl": "http://localhost:3000/chat-widget?secret=b83af708003e600335dc8c1d6862bf79",
    "textColor": "#b1fbf8",
    "background": "#142744",
    "widgetType": "chat",
    "iframeWidth": "350px",
    "iframeHeight": "550px",
    "voiceWidgetStyle": "full"
  },
  "dynamic_variables": [],
  "is_transfer_enabled": false,
  "is_custom_api_transfer_enabled": false,
  "transfer_options": [],
  "is_end_call_enabled": true,
  "end_call_condition": "End the call when the user says goodbye, thank you, or indicates they are done with the conversation",
  "end_call_message": "Thank you for calling. Have a great day! Goodbye.",
  "end_call_message_type": "prompt",
  "end_call_message_prompt": "End the call politely in the same language user is speaking",
  "voicemail_enabled": false,
  "voicemail_message": false,
  "call_cost_per_min": 0.09,
  "background_noice_name": false,
  "background_audio_volume": 0.2,
  "background_noise_enabled": false,
  "initial_ringing_sound_enabled": false
}