Caller memoryFAQ and troubleshootingCopy pageAsk AlokWhy an agent didn't remember a caller, and answers to common questions about caller memory.Why didn't my agent remember? QThe agent isn't on a Memory pool+−QCaller memory isn't enabled for my organization+−QIt was their first conversation+−QThe first call was very short+−QThey called from a different number, or used a different email+−QThe web chat had no email+−QThe agents are on different pools+−QThe update hadn't finished yet+− Other questions QDoes memory slow down calls?+−QCan I edit what an agent remembers?+−QHow long is a memory kept?+−QIs sensitive data stored?+−QCan other organizations see my callers' memories?+−QWhat does caller memory cost?+−Was this page helpful?YesNot reallyView and manage memorySee who your agents remember and exactly what they are told, review every change, and forget a caller.Voice cloningClone your voice and use it with your AI agents for a personalized experience.
