Clients and billing
Add client workspaces, set your own client pricing, manage your monthly voice minutes, and change plans on OmniRelay.
Once your platform is live, you manage everything from your dashboard under Reseller. This page covers how clients are added, how you price them, how your minutes work, and how to change plans.
Adding clients
Each client gets their own workspace, branded as yours. A client cannot see another client's data, calls, or settings.
There are two ways a workspace gets created:
- A client signs up on your domain. When someone signs up on your live domain, a workspace is created for them automatically and they appear in your client list.
- You create it yourself. Under Reseller → Organizations, you can create and manage workspaces directly. This is useful when you onboard a client for them rather than asking them to sign up.
Your client count starts at zero and goes up as workspaces are created. Each plan includes a set number of client workspaces (Starter, Pro, and Premium differ here). You can see how many you have used on the Billing page, under your agency plan.
Removing a workspace frees a slot against your plan's client limit. If you are near your limit and want to add a new client, clearing out inactive workspaces is the quickest way to make room without upgrading.
Setting your pricing
You decide what to charge your clients. You pay your plan rate to us; what you charge them is entirely yours, and the difference is your margin. You set per-client pricing from your reseller dashboard.
Because your cost is the flat plan rate and your revenue is whatever you charge across all your clients, your margin grows as you add clients and as you price closer to the value you deliver rather than to your underlying cost.
Minutes
Each plan includes a monthly grant of voice minutes. You allocate minutes to each client workspace rather than everyone drawing from one shared pool, so you control how much each client gets. You can set a default amount that new client signups start with, and adjust any client's minutes from your reseller dashboard.
When a workspace runs out of minutes, its calls pause so you are never billed by surprise. Top up more minutes at any time from the billing page, at your plan's per-minute rate, and calls resume right away.
Keep an eye on the usage shown on the Billing page so you know when you are approaching your monthly grant, especially around campaigns or busy periods.
Changing plans
You can upgrade at any time, and the upgrade takes effect immediately, with the higher client limit and minute grant available right away.
You can downgrade once your current client count fits within the lower tier's limit. If you are currently over that limit, reduce your active workspaces first, then the downgrade will apply. This protects your clients from being cut off unexpectedly.