Answers to the questions people ask most about connecting WhatsApp to OmniDimension, registering numbers, templates, broadcasts, opt-outs, billing and calls.

Connecting

Numbers and registration

Messages and templates

Broadcasts

Billing

Calls

Still stuck? Ask in the community, or email support@omnidim.io.

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WhatsApp API

Send and receive WhatsApp messages, manage templates and opt-outs, and run broadcasts from your own code.

Number settings

Advanced options for a WhatsApp number, including welcome prompts, commands, image workflows, QR codes, blocked contacts, and calls.

WhatsApp FAQ

Connecting

QWhy does OmniDimension only ask for two values? Other guides mention four.+−

QMy token is refused with “This token expires on…”. What now?+−

QIt says the WhatsApp Business Account is not accessible by my token.+−

QWhere is Continue with Facebook?+−

QCan I connect a number that's already on WhatsApp on my phone?+−

QI deleted the WhatsApp Business app but the number still won't register.+−

QCan the same number be in two OmniDimension workspaces?+−

QCan I use Meta's free test number?+−

Numbers and registration

QWhat is the 6-digit PIN, and what if I lose it?+−

QRegistration says I've tried too many times.+−

QCustomers see my number instead of my business name.+−

QWhat does deleting a number do?+−

Messages and templates

QWhy can't I send a normal message to a customer?+−

QMy customers message the number, but the agent never answers.+−

QHow long does template approval take?+−

QCan the agent send photos, documents and voice notes?+−

QWhat happens when a customer replies STOP?+−

Broadcasts

QHow many broadcast messages can I send?+−

QWhy were some contacts skipped?+−

QDoes the agent answer broadcast replies?+−

Billing

QWhat does WhatsApp cost?+−

QAm I charged for messages that fail?+−

QWhy do my templates fail with a payment error?+−

Calls

QCan the agent call customers on WhatsApp?+−

QWhy can't I turn calling on?+−

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